Privacy Policy

This privacy policy sets out how Heal Oasis complies with General Data Protection Regulations (GDPR). It describes how Heal Oasis uses and protects any information that you provide when you use this website.

Heal Oasis is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Heal Oasis may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 January 2020.

What information do we collect?

Heal Oasis will collect certain information about you during the course of its business via the following means:

  1. Newsletter sign up (this includes the patient’s email address)

  2. Contact forms (this includes the patient’s name and email address)

  3. Appointment booking forms (this includes the patient’s name, email address, telephone number, date of birth, emergency contact, a brief health history, payment details, and address)

  4. Site usage tracking

How will we use this information?

We take measures to ensure that your information is held responsibly. This is how we may use it:

  • for internal record keeping;

  • for the improvement of our products and services;

  • for the occasional sending of promotional emails about new services or other information we feel you may be interested in;

  • for the customisation of our website where relevant

Your contact information may be used to communicate with you about your treatment, to process any orders from you, to send you an invoice, to accept payments from you, to issue refunds, or to send you information and marketing material as part of our legitimate interest in promoting our business. This information is kept to allow Purnam Ayurveda to meet its contractual obligations to you. You may request that this ceases at any time; you can also ask that your information not be used in this way from the beginning.

PHeal Oasis does not disclose, give, sell or transfer any personal information about our visitors unless required for law enforcement or statute. All information that you share with us will be only be used in connection with the work of Heal Oasis. It will never be shared with any third parties save for our appointment scheduling partner (Acuity Scheduling) and payment processor (Square) who send out our appointment and invoice emails, both of whom are fully GDPR compliant.

You can contact us regarding all matters relating to the business either by mail to the above address; by telephone on 07542812512.

What is Site Tracking?

When you visit our website, you will be asked whether you agree to the site’s use of cookies. A cookie is a small file that asks permission to be placed onto your computer’s hard drive. You can choose to accept or decline cookies. Most web browsers automatically accept them, but you can modify your browser setting to decline cookies if you prefer. There are also cookies that store basic data on your interactions with Squarespace, the platform on which this website is hosted.

Cookies allow web applications to respond to you as an individual user. However, they are not used to identify you personally. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Cookies are just there to make the site work better for you, as they:

  • store settings, so you don’t have to keep re-entering them whenever you visit a new page;

  • store information you’ve given (e.g. your email address) so you don’t need to keep entering it;

  • monitor how you use the website, so we can make sure it meets your needs.

Once you agree to the use of cookies, the small files are added. You are free to manage and/or delete these as you wish. Please note that if you do not consent to the use of cookies, your browsing experience will be affected.

To learn more about cookies and how to manage them, visit AboutCookies.org.

We use Google Analytics and Squarespace Analytics to collect information about how people use this site. This is to make sure it is meeting its users’ needs. It also helps us to understand how we can improve. We do not collect or store site visitors’ personal information (e.g. name or address) so this information cannot be used to identify who they are.

Access to, removal, and correction of your information

Information that is kept for marketing purposes will be kept until you ask for it to be removed. If you ask, it will be removed immediately after the request is received. Financial information is required by law to be kept for seven years. This will include your contact information as invoiced.

We do not, never have, and never will share or sell your information to any third party, unless required to do so by law.

You can request to remove any information we hold about you. If you request us to delete all of your contact information completely, then any bookings or appointments you have in the system will be cancelled as a result and you will no longer receive e-Newsletters, updates, information about our events, products, offers, and initiatives.

You can request a copy of the information we hold about you.  We will honour this request as quickly as possible. We may make a small charge for this service depending on the information requested.

We want to make sure that your personal information is accurate and up to date. You have the right to have your information corrected; if any information we hold about you is wrong then please notify us and we will amend it to be accurate.

You have the right to complain about the holding of your information. If we cannot resolve your complaint, or you feel that the response is inadequate, you can complain to the Information Commissioner’s Office at ico.org.uk or take your complaint to the Courts. If you choose this latter approach we would advise you to seek qualified legal advice.

Heal Oasis will treat your information with the utmost respect and will keep you informed at every stage of the relationship with you. If you have any concerns at all, please contact us and we will clarify anything that is unclear.

Other websites

Our website contains links to other websites. This privacy policy applies only to this website. Please note that once you have used these links to navigate away from our site, we do not have control over and therefore cannot be held responsible for the protection and privacy of any information you provide to these other sites. These sites may also use cookies over which we have no control. We advise checking the privacy statements of other websites you visit.

Disclosure

Heal Oasis does not disclose, give, sell or transfer any personal information about our visitors unless required for law enforcement or statute.